{"id":159,"date":"2021-03-25T19:14:56","date_gmt":"2021-03-25T19:14:56","guid":{"rendered":"https:\/\/performanceassessmentgroup.com\/assessments-services\/customer-service-profile\/"},"modified":"2022-05-16T20:51:10","modified_gmt":"2022-05-16T20:51:10","slug":"pxt-select-customer-service-profile","status":"publish","type":"page","link":"https:\/\/performanceassessmentgroup.com\/assessments-services\/pxt-select-customer-service-profile\/","title":{"rendered":"PXT Select\u2122 Customer Service Profile\u2122"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"159\" class=\"elementor elementor-159\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a65dbc4 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a65dbc4\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c069361\" data-id=\"c069361\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-af61ad8 elementor-widget elementor-widget-heading\" data-id=\"af61ad8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PXT Select\u2122 Customer Service Profile\u2122<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-371f35a elementor-widget elementor-widget-heading\" data-id=\"371f35a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Deliver Remarkable Brand Experiences \u2013 Every Time<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c6dfaf elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"9c6dfaf\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-125064e elementor-widget elementor-widget-text-editor\" data-id=\"125064e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3><img fetchpriority=\"high\" decoding=\"async\" class=\"size-full wp-image-260 image_responsive aligncenter\" src=\"https:\/\/performanceassessmentgroup.com\/wp-content\/uploads\/pxt-select-a-wiley-brand-logo.png\" alt=\"\" width=\"500\" height=\"129\" srcset=\"https:\/\/performanceassessmentgroup.com\/wp-content\/uploads\/pxt-select-a-wiley-brand-logo.png 500w, https:\/\/performanceassessmentgroup.com\/wp-content\/uploads\/pxt-select-a-wiley-brand-logo-300x77.png 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/h3><p>\u00a0<\/p><p><img decoding=\"async\" class=\"size-full wp-image-437 image_responsive aligncenter\" src=\"https:\/\/performanceassessmentgroup.com\/wp-content\/uploads\/pxt-select-customer-service-profile.jpg\" alt=\"\" width=\"827\" height=\"500\" srcset=\"https:\/\/performanceassessmentgroup.com\/wp-content\/uploads\/pxt-select-customer-service-profile.jpg 827w, https:\/\/performanceassessmentgroup.com\/wp-content\/uploads\/pxt-select-customer-service-profile-300x181.jpg 300w, https:\/\/performanceassessmentgroup.com\/wp-content\/uploads\/pxt-select-customer-service-profile-768x464.jpg 768w\" sizes=\"(max-width: 827px) 100vw, 827px\" \/><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4ca0c96 elementor-hidden-phone\" data-id=\"4ca0c96\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a462e83 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a462e83\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-82e4736\" data-id=\"82e4736\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e467c74 elementor-widget elementor-widget-heading\" data-id=\"e467c74\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Are Poor Customer Experiences Hurting Your Bottom Line?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-825b700 elementor-widget elementor-widget-text-editor\" data-id=\"825b700\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Delivering a negative customer service experience can potentially destroy your organization\u2019s reputation. So, how do you meet your customers\u2019 needs, win their loyalty, and differentiate your organization from the competition?<\/p><p>The Customer Service Profile\u2122 assessment provides information that customer-facing organizations can use to attract and develop people with the traits and skills to excel in customer service roles. The assessment helps companies maximize their brand recognition, minimize the cost of bad hires, and deliver outstanding brand experiences that positively impact the bottom line.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-63ac164 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"63ac164\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9f20302\" data-id=\"9f20302\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-23d0e1b elementor-widget elementor-widget-heading\" data-id=\"23d0e1b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What Is the Customer Service Profile\u2122 Assessment?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e27094 elementor-widget elementor-widget-text-editor\" data-id=\"1e27094\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>This assessment measures how well a person\u2019s customer service-oriented traits fit specific customer service roles within your organization. It also helps you define what outstanding customer service means for your organization to ensure alignment and consistency in how customer service is delivered. The assessment can be used for general customer service positions or tailored for specialized industries, such as hospitality, healthcare, financial services, and retail.<\/p><p><strong>The Customer Service Profile Helps Your Organization:<\/strong><\/p><ul><li>Get an objective look at the skills your customer service organization needs<\/li><li>Hire the right candidates for customer service roles<\/li><li>Improve client satisfaction by delivering the service your clients expect<\/li><li>Minimize the cost of bad hires<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f171ef0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f171ef0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-699b85f\" data-id=\"699b85f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1fba9f0 elementor-widget elementor-widget-heading\" data-id=\"1fba9f0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How Does the Customer Service Profile Work?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3428b88 elementor-widget elementor-widget-text-editor\" data-id=\"3428b88\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>Our experts help you define your gold standard of customer service<\/li><li>The candidate takes the online assessment and the system instantly scores and sends the results to the hiring manager<\/li><li>The hiring manager then uses the results to screen the candidate or assist in the process of interviewing, selecting, and onboarding<\/li><\/ul><p><strong>Defines<br \/><\/strong>Effective and professional customer service practices and how a candidate or employee aligns with those practices<\/p><p><strong>Measures<\/strong><\/p><ul><li>The customer service perspectives of a candidate or an employee<\/li><li>Individuals\u2019 behavioral traits<\/li><li>Trust<\/li><li>Empathy<\/li><li>Focus<\/li><li>Tact<\/li><li>Conformity<\/li><li>Flexibility<\/li><li>Individuals\u2019 proficiencies<\/li><li>Vocabulary<\/li><li>Numeric<\/li><\/ul><p><strong>The Process<\/strong><\/p><ul><li>With the help of a PXT Select expert, the manager creates a performance model and defines their gold standard for customer service<\/li><li>Candidates receive a request to take the online assessment<\/li><li>Assessment results are scored and benchmarked against the performance model to evaluate the degree of Job-Person Fit<\/li><li>Assessment results are provided to the manager in a convenient suite of six reports<\/li><\/ul><p><strong>Time to Complete<br \/><\/strong>45 minutes<\/p><p><strong>Customizable<\/strong><\/p><ul><li>Develops a unique company service perspective<\/li><li>Creates performance models that are unique to each department or role<\/li><\/ul><p><strong>Industry Versions<\/strong><\/p><ul><li>General<\/li><li>Hospitality<\/li><li>Financial<\/li><li>Healthcare<\/li><li>Retail<\/li><\/ul><p><strong>Reports<br \/><\/strong>For the Manager:<\/p><ul><li>Selection Report<\/li><li>Individual Report<\/li><li>Candidate Matching Report<\/li><li>Multi-Job Match Report<\/li><li>Customer Service Alignment<\/li><li>Coaching Report<\/li><\/ul><p>Other reports:<\/p><ul><li>Customer Service Perspective Comparison<\/li><li>Performance Model Report<\/li><li>Performance Model Graph<\/li><li>Concurrent Job Performance Model Overview<\/li><\/ul><p><strong>Validation Studies<br \/><\/strong>2020<\/p><p><strong>Administration &amp; Scoring<br \/><\/strong>Pencil and paper or digital<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2e3d160 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2e3d160\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ec1b9fe\" data-id=\"ec1b9fe\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2f0b3e5 elementor-widget elementor-widget-heading\" data-id=\"2f0b3e5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Getting Started<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae9130d elementor-widget elementor-widget-text-editor\" data-id=\"ae9130d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Are you ready to equip yourself and your staff with the objective information you need to confidently hire, select, manage, and engage employees that drive success?<\/p><p>Contact the Performance Assessment Group at <a class=\"contact-info company-phone\" href=\"tel:(501) 912-1052\">(501) 912-1052<\/a>\n.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f8a8f0 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-template\" data-id=\"4f8a8f0\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"400\" class=\"elementor elementor-400\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3d5a2f62 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3d5a2f62\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-55f263d3\" data-id=\"55f263d3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-243e1ce elementor-widget elementor-widget-heading\" data-id=\"243e1ce\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">See PXT Select\u2122 in Action<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49c16eb elementor-widget elementor-widget-heading\" data-id=\"49c16eb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Fill out the form below for a free demonstration and complimentary assessment.<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1640e90 elementor-widget elementor-widget-shortcode\" data-id=\"1640e90\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\"><script type=\"text\/javascript\">var gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,initializeOnLoaded:function(o){gform.domLoaded&&gform.scriptsLoaded?o():!gform.domLoaded&&gform.scriptsLoaded?window.addEventListener(\"DOMContentLoaded\",o):document.addEventListener(\"gform_main_scripts_loaded\",o)},hooks:{action:{},filter:{}},addAction:function(o,n,r,t){gform.addHook(\"action\",o,n,r,t)},addFilter:function(o,n,r,t){gform.addHook(\"filter\",o,n,r,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return 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