About Us

Our Partners

Identify Potential and Maximize Performance
For all your Employees…!!

The Performance Assessment Group is a group of subject matter experts who provide the following services to small, medium and large organizations.

Selection and Onboarding of Employees

Training, coaching and individual development programs for your entire workforce.


Assessments to identify and select ‘top performers’ for your sales people and account managers, including sales training and coaching to maximize sales performance.

Recruiting and HR Consulting

On a national level identify, select and onboard key people for your organization.

Customer Service

Assessments to ensure a proper job fit for customer service employees, including training and coaching of your customer service team.

Drew Stewart, Performance Assessment Group

Speciality: Assessments, Onboarding and Employee Selection

The Performance Assessments Group, Inc. was founded by Drew Stewart in 2005 as Crossroads Workforce Dynamics, Inc., and recently changed the name to the Performance Assessment Group. We are a authorized partner for PXT Select™, a Wiley Company, the world’s leader in the assessment industry with over 40,000 clients in 90 countries and 31 languages.

Through this partnership, Performance Assessment Group, Inc., we have customers throughout North America, Canada and parts of Europe. We serve customers in financial services and banking, manufacturing, automotive and aerospace, telecommunications, health care, retail, legal and accounting, engineering and construction and state and local government. We work with some of the largest companies in the United States, as well as some of the smallest.

For more information, contact the Performance Assessment Group at (501) 912-1052.

Steve Mosley, Upper Right Leadership

Speciality: Soft Skills Training, Team Building and Employee Coaching

Upper Right Leadership is focused on one thing – helping organizations be more successful by helping people be more successful. We focus on leadership skills development and improvement. Because we know from our own experience in leading people in Fortune 250 firms and over 70 client relationships with Upper Right the difference that strong leadership makes in every organization.

We help our clients solve tough problems like high employee turnover rates, poor employee engagement, bad leaders and average business scorecard results. Using innovative tools such as skills assessments, business coaching, performance training and results-based consulting, we help our clients target specific areas of improvement in their organizations, their employees and their leadership teams.

Steve has 40 years of professional experience, with responsibilities including Sales, Customer Service, Project Management, Training and Leadership Development. He has helped companies in stages such as start-up situations, fast growth challenges, mature business and downsizing. He has extensive experience in Needs Assessment, Design and Delivery of Training Solutions, Leadership Skills Development, Performance Assessments and Succession Management.

For more information about Upper Right Leadership, contact Performance Assessment Group at (501) 912-1052.

Grey Williams, Dextera

Speciality: Strategic Planning for Small Business, Financial Consulting, Management and HR services

Grey Williams has been engaged over the past 25 years by companies in a wide variety of industries, as well as economic development agencies, academia, non-profit and government entities.

Their services include:

  • Leading strategic planning
  • Assistance with company financing and capitalization
  • Leadership coaching in conjunction with ProfileXT assessments
  • Employee surveys
  • Development and implementation of HR policies and procedures
  • Management training
  • Succession planning

For more information about Dextera, contact Performance Assessment Group at (501) 912-1052.

Mike Harbour, Harbour Resources

Speciality: Sales Trainings, Employee Selection, Leadership training at all levels, Soft Skills training & coaching, Public Speaker and Author

Mike is a veteran serving as both an enlisted soldier and medical service corps officer in the U.S. Army. Mike has almost 30 years of leadership experience as a leader in a variety of industries as well as in HR operations, leadership training and development, sales, talent management and executive search.

Mike launched Harbour Resources in 2006 and has coached, trained, and developed thousands of leaders.

Mike has published over 345 episodes on The Lead Up Podcast. He is an author of  Power Principles, Quit Losing Talent Expanded Edition and Co-Author of Breaking Average.

Mike’s focus and his company’s mission is to deliver excellence in leadership and personal development solutions to help you lead others, lead yourself, hire “A” players for your teams, and develop them to be high performers.

For more information, contact the Performance Assessment Group at (501) 912-1052.

Tonya Gossage, Gossage Performance Consulting

Speciality: Employee Training and Coaching

Tonya Gossage has over three decades of experience as a financial services industry executive. Her career spans 34 years, leading community and regional bank teams in a wide range of practice areas, including all aspects of customer service, and training.  

Tonya served as an executive for a regional bank during its eight-year reign as the top-performing bank in the nation. This experience provides unique insights and expertise to help your financial institution achieve higher performance in order to achieve outstanding results and gain competitive advantage.  

Her experience includes integrating teams and processes through 15 mergers and acquisitions to achieve organizational cohesiveness and culture integration. She has developed, implemented, and sustained high-performance training programs. Her strong leadership development skills include increasing motivation and developing passion in financial services professionals. Her enthusiasm, high energy, positive outlook, and infectious personality create excitement and enthusiasm among front-line and back-office teams at all levels of the organization.  

Services include:

  • Project planning, management, and implementation  
  • Organizational structures and job description formation  
  • Employee orientation programs, onboarding, and new hire training  
  • Customized training programs for staff development, leadership, or functional processes
  • Train the trainer programs  
  • Mentorship programs and training, including the establishment of subject matter experts
  • New supervisor and management training 
  • Customer Service
  • Marketing and Sales Training

For more information about Gossage Performance Consulting, contact Performance Assessment Group at (501) 912-1052.

Joe Gay, Management Support Solutions

Speciality: Recruiting & Placement, HR Consulting, Labor Relations & Compliance

Services are customized to meet your HR challenges in a timely and cost-effective manner. Our services include:

  • Recruiting and Placement
  • Employee Training, Development and Coaching
  • Performance Appraisal Systems
  • Benefits and Compensation
  • Labor Relations
  • Employee Relations
  • Compliance
  • Policy Development
  • I-9 Audits and Compliance
  • HR Audits
  • HR Policies, Procedures & Employee Handbooks
  • Job Analysis and Job Descriptions
  • Compensation and Benefits
  • Surveys and 360 Degree Feedback
  • HRIS Consultation

For more information about Management Support Solutions, contact Performance Assessment Group at (501) 912-1052.

  • “Since we began using the Profile assessment and Performance Assessment Group to evaluate candidates for our teller positions, we have reduced our turnover significantly. They have saved us thousands of dollars in recruiting, hiring and training expense. It is a great tool, and we plan on using it throughout the bank to evaluate existing personnel and hiring at other positions.”

    Randy Herlocker
    Banking Executive, Small Business Consultant
  • “At Carlton-Bates, we expect nothing less than the absolute best from our 600 employees in the way we serve our customers. Performance Assessment Group and Profiles International have helped us reach even higher performance standards, particularly in the areas of hiring and people development. With their tools and training I feel like we make a good partnership”.

    Bill Carlton
  • “Since we began using Profile assessments we have seen a dramatic decrease in recruiting cost and turnover. The assessment takes the guesswork out of the interview process and helps us determine if the candidate is a good fit for the position. The coaching and management tools help our managers better understand and motivate the employee. They are a very effective tool and we plan to incorporate the use of the assessment throughout the company”.

    Sean Rego
    Vice President of Recruiting and Development
  • “Finding the right person to fill key positions has always been a challenge. Since we started using the Profile assessments with Performance Assessment Group, we have seen a dramatic improvement in the quality of new hires. The assessments give us the information we need to evaluate the total person and place them in positions where they can succeed. They have helped us avoid many costly hiring mistakes, reduced turnover and improved the overall quality of our staff”.

    David Black
    CEO, Healthcare Industry
  • “Prior to working with the Performance Assessment Group, we had a long-standing relationship with another assessment company.   I was reluctant to change because of the results and comfort I had with the former company.   That was 3 years ago, and I should have switched sooner.  The tools we receive are incredible, the reports are easy to read and understand.  My leadership team gets a plan of action along with a report that shows if the candidate fits or does not fit the position.  The report also provides behavioral based questions to use in the interview that helps us clearly determine if the candidate is a good hire for our company.   The coaching report and leadership report are extremely valuable and helps us develop the candidate if they are selected.

    I trust the PXT assessment, and our hiring results continue to outperform the competition.”

    Rose Fulton
    Sr. V.P. Recruiting
  • “Dillard’s has found the Profile XT to be helpful in selecting the best candidate for positions in our buying and replenishment department and our department managers. By measuring the candidate against a benchmark of “proven performers” it helps us determine who is a good fit for these critical positions. We love this tool!”

    Bill Dillard, III